Our End-User Support services focus on our clients’ internal or external end users.
Our Hanco IT Support Desk acts as a liaison between an end user and IT support groups.
This includes initial assistance, support on technical requirements, process defects, service degradation or any other IT-support related request. These groups are considered the “connectors” between end users and the world of technology. Services include Service Desk, Desktop or Deskside Support and Mobile Device Support.
Our Datacentre Operations services are related to Server, Storage, Data Backup and Restore, Monitoring, Virtualization, Middleware, and patching support responsibilities, inside or outside a data centre.
In addition to the support services, Hanco has the capability to help our Clients with Datacentre design, construction, operation, consolidation, and Migration activities/responsibilities.
IT Business Processes
Hanco provides PM Office services, as well as consultancy for a wide range of implementations. Our offering includes IT cost reduction assessments and improvement projects, as well as Telecomm Expense Management services.
This offering is focused on helping our clients—regardless of their Cloud adoption and maturity—with the design, implementation, or cloud migration. We can help define the entire strategy, as well as support and manage Cloud-based services and resources even after the stabilization phase.
Hanco Global Anyshore™, 24×7
Our Hanco Global Anyshore™ model provides clients with experts speaking your same language, in your same time zone to make sure you are covered anytime, anywhere.
With a focus on the end user, and dedicated to excellent user experiences, we have a strong track record of customer satisfaction.
Process & Quality Alignment
We optimize processes leveraging a mature delivery methodology using quality models. Our seamless integration of ITIL best practices provide value to the core of our clients’ business.
Innovation and Adaptability
Our inherent nimbleness allows us to provide our clients a more creative approach to consulting, focused on IT Transformation and out-of-the-box solutions.